1. Shane is a 'personality' who clearly lives eats and breathes the product. I dig his passion, energy, and sales ability. On his cold call visit he sat down with me and my 2 children and went over the entire process, what we could expect. He has made me aware that he continues to be a part of the process and as a customer outlaying $30k+ for something that should be for years to come, that kind of hand holding is very welcome. In my line of work, I interact with sales staff on a daily basis and I find Shane to be one of a handful who can effectively sell AND evangelize the product. Having solicited 3 quotes for solar, our final decision was made based on the pre- sales support Shane brought to the table as well as the quality of the product.
2. The panel installers (The Nice Guy Team) were amazing! Once again in my line of work I interact with countless contractors and installers and most of them are in and out with no real regard for the customer. With Alfonso and his crew, that was definitely NOT the case. The crew was prompt, professional and very communicative. Not only did they knock out the install quickly, they were great with my 2 kids! It's not every day a bunch of people were crawling around on the roof of our house, but they kept us aware of where they were and what they were doing so we could be safe while they were on site. They talked my wife through everything they were doing and made her feel very comfortable that they were doing their job well. When I came home to take look at the progress, I could see these guys are at the top of their game!
So far, I'm confident that we made the right decision and look forward to the day you call me and let me know we're going live. Please feel free to forward this email to anyone who needs to know how pleased my family is for our decision to move forward with you,
Thanks to you Shane and your team for all that you've been doing to get this going.

To give you a little background, I retired early (age 55) so I can enjoy the retirement years with my husband, who was a few years older than I and already retired. With the money he received from his benefits, we were able to manage comfortably, so I opted to rollover my retirement amounts from my employer into an IRA. Unfortunately, life happens, and within 2 years my husband took ill and was diagnosed with a progressive, incurable lung disease. In his case, the disease progressed rapidly and he passed within 6 months of the diagnosis. My husband did not take out life insurance as he felt our pensions would see us through. There I was, at age 57, dealing with the loss of my husband, my best friend and partner, who I had been with since age 22, and the 40% decrease in my income. To make matters worse, I was not able to access my retirement money until 59 ½, nor my widow’s Social Security benefits until age 60. I was looking into ways to reduce expenses to stretch out my current income and savings through the next 2+ years.
Then Shane showed up at my door, as if a godsend, to discuss going solar. To be perfectly honest, solar was not something I was considering; however, I invited him in and listened to what he had to offer. He showed me how solar would save on my energy costs, which at the time were $200 to $400 a month, while financing costs would be less than what I was paying monthly to SCE. I admire his product knowledge, enthusiasm and patience when explaining everything. Needless to say, I made the decision to go solar, and feel it is one of the best decisions I ever made.
From the minute I opened the door to Shane and decided to move forward, it was a pleasure dealing with your company. The project manager, Jessica, was always pleasant and did an excellent job in keeping me informed as to the progress of the job and the process. The different contractors and staff were always professional, courteous and punctual. Even when following up after the installation was complete to oversee its activation, they made me feel reassured that they will be there for me if there are ever any problems.
I have told all my family and friends of my decision to go solar, and how happy I am with the experience and, especially, the savings. My sister and her husband are starting the process of reconstructing a bigger house on their property and she has told her husband she wants to go solar on the new house. I have given her Shane’s business card to contact him when they are ready to proceed.
Thank you to all for making my life a little easier.
A very happy customer,
Grace V

They did not leave until they felt confident that they had explored every possible area. As the LORD would have it, it rained hard these last couple days and their work was tested and proven thorough.

From the beginning this project has been atypical, with plenty of curve balls and I want to commend you and your team for hitting each and every one of them out of the park. My wife and I could not be happier. You have made fans of us and we are going to be referring all of our friends and family to you and the KISS team. If you ever need a statement on customer satisfaction please feel free to use any statements I have made here.

Please pass our gratitude on to the roofers and electrical team as well. They were outstanding!